At Madison Wilds, we are committed to ensuring customer satisfaction. If you are not entirely satisfied with your purchase, please review our Return and Refund Policy for guidance on returning items and receiving a refund.
1. Eligibility for Returns
- Items can be returned within 30 days of receipt for a refund or exchange.
- To qualify for a return, the product must be:
- Unused, in its original condition, and with all tags and packaging intact.
- Accompanied by proof of purchase, such as an order confirmation or receipt.
2. Non-Returnable Items
The following items are not eligible for returns:
- Clearance or sale items marked as final sale.
- Gift cards and promotional items.
- Customized or personalized products.
3. Return Process
- Step 1: Contact our customer support team. Provide your order details and the reason for the return.
- Step 2: Once approved, you will receive instructions for shipping the item back to us.
- Step 3: Pack the item securely and include all original accessories, manuals, and proof of purchase.
- Step 4: Ship the item using a trackable shipping method. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
4. Refunds
- Refunds will be processed within 7-10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method. Depending on your payment provider, it may take additional time for the refund to reflect in your account.
- Shipping fees are non-refundable unless the return is due to a defect or error on our part.
5. Exchanges
- Exchanges are subject to product availability.
- If the desired replacement is unavailable, a refund will be issued.
6. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of receipt.
- Provide photos of the damage or defect for assessment, and we will arrange for a replacement or refund at no additional cost.
7. Cancellations
- Orders can be canceled within 24 hours of placement if they have not yet shipped.
- Once shipped, the order must follow the return process outlined above.